Privacy Policy

This Privacy Policy describes how Bot Dynamics AI — a brand operated by Tourify FZC in partnership with Pixel Analytics LLC ("we," "us," "our") — handles information when you use our services at botdynamicsai.com, including chat widgets, voice services, and WhatsApp messaging.

1. Who We Are

Bot Dynamics AI is operated by Tourify FZC, registered in Sharjah, United Arab Emirates, in partnership with Pixel Analytics LLC, registered in Delaware, USA. This policy applies to all services offered under the Bot Dynamics AI brand. We act as data processors on behalf of the businesses that deploy our platform.

2. Data We Collect

• Messages — text you send via chat widgets or WhatsApp.
• Phone numbers — used to route calls and WhatsApp communications.
• Voice call data — calls may be recorded when enabled by the business you contacted; they will inform you.
• Session identifiers — an anonymous browser ID to maintain conversation continuity.

We do not collect payment cards, government IDs, geolocation, or biometric data.

3. How We Use It

• Deliver AI-powered chat and voice responses on behalf of the business you are contacting.
• Maintain conversation context within a session.
• Allow the business to review conversations for quality assurance.
• Troubleshoot technical issues.

We do not use your data to train AI models or sell it to third parties.

4. WhatsApp & Meta

Messages sent via WhatsApp are delivered through the WhatsApp Business Platform API (Meta Platforms, Inc.). We process them only to generate responses for the business you contacted and do not share them beyond that business and the AI service generating the reply. We comply with the WhatsApp Business Policy. Your use of WhatsApp is also governed by Meta's Terms and Privacy Policy.

5. Service Providers

• AI processing — messages are processed by an AI service under its own data processing terms; not used to train models.
• Voice infrastructure — calls route through a real-time media and telephony provider.
• Messaging — Meta / WhatsApp for WhatsApp delivery.
• Hosting — servers located in Frankfurt, Germany (EU).

6. Data Retention

Conversation records are kept for a maximum of 90 days, then permanently deleted. Voice recordings follow the same default. Browser session identifiers are cleared when you clear your browser data.

7. Your Rights

• Access / Correction / Deletion — request a copy, correction, or deletion of your data.
• Opt-out — reply STOP to any WhatsApp or SMS message, or email us.

Contact us at privacy@botdynamicsai.com. We respond within 30 days.

8. EU / GDPR

Our legal bases are contract performance (delivering the service) and legitimate interests (conversation continuity and quality assurance). Servers are in the EU (Frankfurt). Cross-border transfers to sub-processors are covered by Standard Contractual Clauses.

9. Children

Our services are not directed to children under 13. We delete any such data promptly if discovered.

10. Security

We use TLS encryption, access controls, and regular security reviews. No transmission is 100% secure.

11. Changes

We may update this policy at any time. The "Last updated" date at the top reflects the current version.

12. Contact