The complete platform
One AI team that answers every call and message, day and night
Bot Dynamics gives your business a single intelligent assistant that handles phone calls and chat across every channel your customers use, in their own language, fully branded as you, with your whole team able to step in at any moment.
Bot Dynamics AI
Online now
One assistant, every channel
The same AI, with the same knowledge of your business, answers across all of these. Each channel can be switched on or off whenever you like.
Phone calls
Your real phone number, answered instantly, around the clock.
In-browser calls
A click-to-call button on your website, no phone needed.
On your own business number, fully automated.
WhatsApp calls
Voice calls placed through WhatsApp, answered by the assistant.
Telegram
Connected to your own bot in a few clicks.
Direct messages handled automatically.
Messenger
Facebook page conversations answered for you.
Messenger calls
Voice calls over Messenger, handled automatically.
Website chat
A branded chat widget you drop onto any page.
The voice agent
Answers the phone like your best employee
It picks up every call on your real line or a click-to-call page, holds a real two-way conversation, and never puts anyone on hold.
Nini T.
Today, 14:02
Asked about tomorrow’s opening hours and booked a haircut for 5 PM.
Example data, shown for illustration.
Answers every call, 24/7
No missed calls, no queues, no voicemail. It answers on the first ring at any hour.
Natural, human-like voice
Warm, fluent speech that reads the caller's tone and responds naturally, never robotic.
Interrupt anytime
Callers can talk over the agent and change direction freely, just like a real conversation.
Warm transfer to your team
Takes the caller's name and reason, plays hold music, briefs your specialist privately, then connects them.
Polite callbacks
If nobody is free for a transfer, the caller is offered a callback instead of being dropped.
Recording with consent
Ask permission before recording, play a notice, or don't record at all. Your choice, your rules.
Stays accurate
Answers only from your real catalog and knowledge, built so it never invents a product or price.
Clean transcript of every call
A tidy written record plus a short plain-language summary after each call.
The chat agent
The same intelligence across every messaging app
On WhatsApp, Telegram, Instagram, Messenger and your website it answers instantly, remembers each customer, and replies in their language.
Example data, shown for illustration.
Instant answers, any language
Detects each customer's language and replies in it: 90+ languages on calls, 100+ in chat, Georgian first.
Rich product cards
Recommendations appear as swipeable cards with a photo, name, price and link, right in the chat.
Tappable choice buttons
Offers tappable options instead of making customers type, guiding them quickly to an answer.
Take orders in the chat
Builds an order with the customer using your real prices, then delivers a payment link.
Understands photos
A customer can snap a picture of a product, part or receipt, and it understands and answers.
Understands voice messages
Customers who prefer to talk can send a voice note; it listens, understands and replies.
Your knowledge
Teach it everything about your business in minutes
The assistant answers from your own materials, and only your own materials, so every reply is true to your business.
Example data, shown for illustration.
Upload your documents
Drag and drop price lists, brochures, FAQs and policies, or add a web page by link.
Understands meaning
Finds the right answer even when customers phrase things differently from your documents.
Your full product catalog
Products with images, prices and descriptions, searchable by what customers actually mean.
Multiple locations
Each branch's address, phone and opening hours, so customers reach the right place.
Tells you what it couldn't answer
Every question it couldn't handle is logged, so you can fill the gap and keep improving.
Your team's workspace
One shared inbox where your people and the AI work side by side
Let the assistant handle the routine and step in the instant a conversation needs a human, without ever losing the thread.
Conversations
Dato M.
When will my order arrive?
Ana K.
I'd like to speak to a manager
Guest
Are you open on Sundays?
Example data, shown for illustration.
Unified inbox
Every WhatsApp, Telegram, Instagram and Messenger conversation in one place, with live updates.
Take over in one tap
Pause the AI for a single customer, reply yourself, then hand it back. Everyone else stays on AI.
Fast replies
A library of saved answers your staff can drop in with one click.
Private team notes
Leave internal notes on any conversation that the customer never sees.
A contact record for everyone
Every caller and chatter becomes a contact, with their full history across all channels.
Seats and roles
Add as many staff logins as you need, with owner and staff permission levels.
From conversation to business
Turn chats into orders and bookings
It doesn't just answer questions. It helps customers act, and gives your team simple screens to manage what comes in.
Example data, shown for illustration.
Orders, end to end
Customers build an order, get a payment link, and you track it from confirmed to delivered.
Always your real prices
It can only pick real items from your catalog. It can never invent or change a price.
Automatic order updates
Customers are notified as their order moves along, with no manual effort from you.
Appointment booking
Customers request a time by voice or chat; it checks your hours and captures the details.
Party size per service
Set a maximum group size for each bookable service, and the assistant respects it.
Simple booking board
Confirm, complete or cancel any booking from one screen, or add a booking yourself.
Know your customers
Every conversation, turned into something you can act on
Clear dashboards and automatic analysis show you what customers want, how they feel, and where you can do better.
Calls this week
How calls ended
- Booked47%
- Answered34%
- Transferred19%
Example data, shown for illustration.
At-a-glance dashboard
Conversations, messages, calls and minutes, with trend lines and your bot's response speed.
Busiest-times heatmap
See which hours and days your customers reach out most, in your local time.
Sentiment over time
Track whether customers leave happy, and watch the trend move as you improve.
Top topics & knowledge gaps
The subjects customers raise most, and a ranked list of questions the AI couldn't answer well.
Automatic summaries
Sentiment, key moments, action items and a short recap, written automatically for every conversation.
Export anything
Download conversations, messages, calls, contacts and analytics as spreadsheets, anytime.
Reach out, not just respond
Send broadcasts and connect your tools
Message customers proactively, and pass what happens in your conversations straight into your other systems.
Recent campaigns
Summer sale
1,240 recipients
New collection announcement
860 recipients
Example data, shown for illustration.
Broadcast campaigns
Send announcements and offers over WhatsApp and Telegram to customers who want them.
Respectful by default
Anyone who opts out is automatically excluded, and can opt back in just as easily.
Costs shown up front
See the estimated cost of a send before you confirm it, with no surprises.
Automatic event delivery
New conversations, orders, bookings and completed calls can be pushed to your systems instantly.
A connection for your developers
A secure interface lets your team build custom links to your CRM, shop or back office.
Reliable and verified
Every connection is cryptographically signed, and failed deliveries retry automatically.
Connects to the tools you already use
Private, secure, reliable
Your data is yours, and the system stays up
Security and trust are built into every layer, and independently checked.
Example data, shown for illustration.
Complete separation
Your conversations, contacts and knowledge are fully isolated from every other business.
Independently audited
Tenant isolation has been independently audited, with no leakage found.
Protected logins
Personal accounts with strict permission levels, so people only see what they should.
Resistant to manipulation
Built to stay on topic and refuse attempts to talk it out of its instructions.
Updates without dropped calls
Releases roll out without interrupting calls or conversations already in progress.
Safe by default
Ready to automate your customer conversations?
Get in touch and we'll have your AI assistant live within 24 hours.
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