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Bot Dynamics AI

For hotels and resorts

AI room service that takes orders by phone and by chat.

Guests call room service from the room phone, or scan a QR code to order on WhatsApp. Bot Dynamics AI takes the order from your own menu, confirms it and sends it to your kitchen team. Set up by our team for hotels in Tbilisi and across Georgia.

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Bot Dynamics AI

Online now

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Answers on the channels they already use

PhoneWhatsAppTelegramWebsite chat

Room-service calls come when your team is busiest

Busy lines at peak times

Breakfast and evening orders arrive together. Guests wait on the line, or give up.

Orders lost in translation

Guests order in many languages. A misheard item or room number means the wrong tray at the wrong door.

Small requests pile up

Towels, housekeeping, wake-up calls, opening hours. Each one is a call someone on your team has to answer.

What the room-service agent does

  • Answers the room-service line

    Your phone system routes the room-service line to the AI through a standard SIP connection, which our team sets up with your phone provider. It answers in a natural voice.

  • Takes orders from your menu

    It takes the order from your own menu, reads it back to confirm and asks for the room number. Where your phone system passes the room extension, it can use that instead.

  • Orders on WhatsApp from a QR code

    A QR code in the room opens WhatsApp. Guests order by message, photo or voice note, and get replies in their own language.

  • Sends each order to the right team

    Kitchen and room-service staff get the order in the shared inbox and on WhatsApp or Telegram, with room, items, notes and time. Staff can take over any conversation.

  • Handles simple requests

    Extra towels, housekeeping and wake-up call requests are passed to your staff. Questions about hours and hotel services are answered from your own information.

  • Payments and allergies stay with your team

    It never takes card numbers, and your team handles payment as usual. Allergy questions go to your staff: it never guesses ingredients or allergens.

Questions from hotels

Does it work with our existing phone system?

Yes. It works alongside your existing phone system: the room-service line is routed to the AI through a standard SIP connection, which our team sets up with your phone provider. It also works alongside your point-of-sale and property-management systems, and does not replace them.

Which languages does it speak?

On calls it starts in the language you choose and switches when a guest asks for another one, with 90+ languages available on calls. On WhatsApp it replies in the language the guest writes in.

How does the kitchen get orders?

Each order reaches your kitchen or room-service staff in the shared inbox and on WhatsApp or Telegram, with the room, items, notes and time of the order.

Can staff take over?

Yes, at any moment. Every call and chat is kept with a transcript and a summary, calls also have a recording, and you get a weekly report.

Does it take payments?

No. It never takes card numbers by chat or on the phone. Your team handles payment as usual. Connections to your hotel systems can be discussed.

Add AI room service to your hotel.

Our team sets it up with your menu, your phone provider and your staff channels. Tell us about your hotel and we will get in touch.

Talk to us about room service